TVs, digital cameras, laptops, and other electronics gear that have been returned to a retailer or manufacturer, supposedly restored to good-as-new condition, and then re-sold at bargain prices are starting to look respectable—especially to budget-conscious shoppers. Refurbished goods (also called "reconditioned" or "remanufactured") are even being touted as "green," since they might otherwise be on their way to the landfill.
It's not just fly-by-nights selling gently used gear. Last fall, big-box retailer Target's web site began offering "pre-owned electronics," starting with seldom-discounted Apple iPods. Crutchfield.com, a reputable vendor that has been top-rated in Consumer Reports' annual Ratings of best electronics retailers, sells returned electronics from GPS to TVs at its online Outlet Store. Amazon.com, another consistently well-rated retailer, has been selling refurbished gear on its warehousedeals.com site since 2004.
Among major manufacturers offering their own refurbished electronics are:
- Apple, via its Special Deals section of its web site
- Dell, via its online Outlet store and dfsdirectsales.com, Dell's financing division
- Epson, via its online Clearance Center
- HP, via its online Business outlet
- Sony, via its online Outlet store
There's no shortage of products for these and other vendors to refurbish. Up to one in five consumer electronics items sold are returned, according to technology consulting firm Accenture, and a mere 5 percent or so of those returns are defective. More than two-thirds of electronics returned to retailers work fine.
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